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AI Voice Agent: A Modern Alternative to IVR

Transform your call handling by bypassing traditional IVR with AI voice response.

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Streamlining Customer Interaction

Our Good Point Conversational Agent simplifies customer queries, providing immediate and natural responses.

Step 1

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Customers articulate their query in their own words.

Step 2

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The agent grasps the subject and intent.

Step 3

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It responds conversationally or connects the caller to the appropriate team.

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Efficient Call routing

Move away from convoluted IVR systems. Let your clients skip the long waits and unnecessary transfers for direct answers.

With Good Point Agent, calls are:

  • Answered promptly
  • Addressed with relevant information
  • Routed to the right department when necessary
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Up to 80%

Achieve cost reduction in customer hold time

Quick FAQs Handling

Inform customers about products, pricing, and special offers, guiding through billing and payments, like a live agent.

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Up to 4 times

Enjoy up to 4 times faster response time

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Personalized Support

The Good Point Agent enhances customer experience for subscription upgrades, billing updates, and contact management.

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28%

Experience a 28% increase in customer retention

Getting Started

01

Case Analysis

Join us for a free demo to explore custom solutions tailored to your business.

02

Development and Testing

We align scripts to your needs, conduct trials, and integrate the agent seamlessly.

03

Launch and Monitoring

Starting with a pilot, we provide AI monitoring, scaling up as your business grows.

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Customised Solution For Your Business

Tailored Business Solutions

Choose On-Premise or Cloud deployment with Good Point's flexibility.

Brand's Unique Voice

Select a voice that represents your brand distinctively.

Custom Conversational Scenarios

Design complex dialogues with Good Point's no-code Script Editor.

Smooth System Integration

Effortlessly integrate with existing systems using Good Point API.

Take the Next Step! What Tasks Could AI Voice Agent Take On for You?

Send us the details of your project, and we'll demonstrate how it works and advise you on how AI voice assistants can solve your challenges.

AI Virtual Assistant